Overview
Everyone deserves to have access to healthcare in a language they understand. As a parent or caregiver, you are at the center of your child’s healthcare team. It’s important for you to be able to ask questions, raise concerns, and communicate effectively with your child’s doctors and healthcare team. That’s why M Health Fairview Pediatrics provides free interpreter and translation services and communication aids 24 hours a day, seven days a week.
To get interpreter or translation support, call M Health Fairview Language Services anytime at 612-273-3780, option #2, or email interpreterscheduling@fairview.org.
Interpreter Services
We provide qualified interpreters free of charge for children and families who speak or communicate in a language other than English as well as deaf or hard-of-hearing patients. In-person, telephone, and video interpreters are available in an array of languages.
If you would like an interpreter, you can:
Request interpreter services when you make your child's appointment.
Request interpreter services any time before your child's appointment.
Tell us when you arrive for your child's appointment that you would like interpreter services.
Tell a staff member at any time during your child's appointment that you would like interpreter services.
Call M Health Fairview Language Services directly at 612-273-3780, Option #2, anytime
Deaf and Hard of Hearing Services
We provide certified ASL interpreters or CART to patients who are deaf, deafblind, or heard of hearing. Communication aids are available free of charge upon request. If you would like these services, please tell any M Health Fairview staff member and state your preferences.
Requesting an Interpreter or Translation Services
To ask questions, or to request an interpreter or translation services, contact M Health Fairview Language Services:
Telephone: 612-273-3780
Email: interpreterscheduling@fairview.org
How Does It Work?
Interpreter services are available free of charge 24 hours a day, seven days a week. In-person, telephone, and video interpreters are available in many languages. Phone and video interpreter services are available on demand for about 250 languages and dialects.
In-person interpreter services are available for the following languages:
- Spanish
- Somali
- Hmong/Lao
- Oromo/Amharic
- Karen
- ASL
- Russian
- Vietnamese
- Cambodian
- Others upon request
We also provide additional communication aids, cart services for real-time captioning, and translation services for patient education materials.
When we schedule your child’s first visit, we’ll ask about your preferred language and whether you will need interpreter services. Once your family’s interpreter needs are in your child’s chart, we’ll arrange for interpreter services at every visit.
Tip for parents or caregivers: If your child speaks English but you speak a language other than English, please ask a member of your child’s care team to put a request for interpreter services in your child’s file, so you always have the support you need to communicate about your child’s care.
You can use interpreter services at every stage of your child’s care:
- During phone calls from members of your child’s healthcare team
- During phone visits with a provider
- During video visits with one of your child’s providers
- During in-person clinic or doctor’s office visits
- At the hospital for a procedure or admission
- At the emergency department
We can be involved every step of the way, so you can have access to meaningful communication about your child’s care.