Video visits

Call: 1-855-FAIRVIEW or use MyChart to schedule a video visit appointment for your child. (*Interpreter services are available upon request.)

Schedule online: Sign in to your child's MyChart account or use the M Health Fairview App

Find out how to sign your child up for MyChart. Get help with MyChart online or call M Health Fairview MyChart's Technical Assistance team at 1-855-513-5513

If you do not have access to your child’s MyChart account:

• For children ages 0 – 11, you may call 1-855-324-7843 and request to set up a MyChart account for your child, or you can create a new MyChart account for your child here.
• For teens ages 12 – 17, an in-person or video visit is required to set up a MyChart account. Call 1-855-FAIRVIEW to schedule a video visit for your child. You can also schedule a virtual urgent care visit for your child without a MyChart account.

A MyChart account is not required to schedule a virtual urgent care visit for your child. If you do not have access to MyChart or do not want to use MyChart: Please call 1-855-FAIRVIEW to schedule a video visit by phone, or schedule a virtual urgent care visit for your child.

MyChart accounts are recommended (but not required) for video visits. You will have separate instructions if you are not using MyChart for a video visit.

Sign up for MyChart

Get help with MyChart 

Download the M Health Fairview App if you are using a mobile device

Check your technology

You will need a device (Computer, Tablet or Smartphone) with a camera, microphone, and speaker. Conduct a tech check to make sure your audio and video are set up for a successful video visit.

Please note: Your child must be present and on-screen during a video visit with your provider.

Joining the video visit from MyChart (Computer or Mobile)

1. Log into MyChart
2. Complete the eCheck-In process prior to your video visit by selecting ‘eCheck-In’ and following the steps presented to you.
3. Once the eCheck-In process is complete, select ‘Join Video Visit’
4.  On the welcome page: Edit preferred name and mobile number if needed.
5.  Check the box to acknowledge the ‘Notice of Privacy Practices’
6. Select ‘Next.’ You will then be brought through a pre-visit technology check.
7.  If you are asked to allow access to the microphone and camera, click ‘Allow.’

Join the Video Visit from SMS or Email Invitation (Computer or Mobile)

1. Click on the invitation link in your text message or email invitation. 
2. On the welcome page, enter your preferred name and mobile number.
3. Check the box to acknowledge the 'Notice of Privacy Practices.'
4. Select 'Next.' You will then be brought through to a pre-visit technology check.
5. If you are asked to allow access to the microphone and camera, click 'Allow.'

If you are unable to connect to your child's video visit, please take the following steps to troubleshoot:

1. Confirm that your device is connected to the Internet
2. Confirm that you are using Google Chrome or Safari as your browser
3. Close any conflicting software programs such as Zoom, Webex, Instagram, etc.
4. Refresh the visit page
5. Clear your browser cache and browsing history
6. Check to see if your computer, tablet or smartphone needs to install an update
7. Quit or restart the camera application
8. Close and disconnect from any VPNs
9. Restart your device

If you have tried these steps and still can't connect to your child's visit you can contact a support agent at 1-855-324-7843 (7:00 a.m. to 11:30 p.m., seven days a week) for questions about your video visit or issues related to your technical setup.

Updating your communications preferences is important so that the provider you'll be meeting during the video visit knows how to refer to your child and how to contact you if needed during the course of your child's treatment.

If you are using a desktop computer:

1. Log into your M Health Fairview MyChart account.

2. Select the 'Menu' option in the top left corner of the page

3. Scroll down to 'Account Settings' and select 'Communication Preferences.' You can also search for it in the search bar.

4. Within communication preferences, you can change:

• What you are contacted about (opt in is an orange symbol, opt out is an outlined symbol)
• How you are contacted (email, text, and/or mail)
• When you are contacted (in some cases)

5. After making any changes, click the blue 'Save Changes' button.

You can also update your contact information on the communication preferences screen. When editing your communication preferences, you may also change your preferred phone number by selecting the star next to the desired number.

If you are using a mobile device:

1. Open the M Health Fairview app on your mobile device.

2. Log in using your MyChart Account.

3. Select the 'More' button on the home page.

4. Select the Gear in the upper right-hand corner.

5. Select 'Account Settings' and select 'Communication Preferences.' To see the capabilities of this page, refer to the desktop instructions above.

If you are using a desktop computer:

1. Log into your M Health Fairview MyChart account.
2.  Select the “Visits” tab on the top of the page.
3. Scroll down to “Past Visits” and find your desired visit. Select “View after-visit summary.” You will now be taken to a printable PDF of your AVS.

If you are using a mobile device:

1. Open the M Health Fairview app on your mobile device.
2. Scroll down to “My Health Info” on the main page. 
3.  Select ‘Visits.’
4. On the subsequent page, scroll through your past visits.
5. Click ‘View after-visit summary’ on the relevant visit you wish to access.

For our ASL patients and group therapy services, we utilize Zoom Video, please visit our Zoom Video Visit page to access the platform for these appointments.

You can call 1-855-FAIRVIEW, use our M Health Fairview App, or log into MyChart to schedule a video visit.

If you already have a MyChart account for your child and proxy access to your child’s account, you can continue through the steps above. If you do not have access to your child’s MyChart account or if you are new:

• Children ages 0 – 11: You may call 1-855-FAIRVIEW and request to set up a MyChart account for your child, or you can create a new MyChart account for your child here. If you prefer, your child can be seen by video in our virtual urgent care.
• Teens ages 12 – 17: At this time, you are not able to set up a MyChart account without an in-person or video visit. However, you can schedule a virtual urgent care visit for your child.

You do not need proxy access to your child's MyChart account to complete a virtual urgent care visit. Schedule a virtual urgent care visit for your child.

Most people in the state of Minnesota can receive care through an M Health Fairview video visit. You do not need to be a Minnesota resident – you and your child just need to be in the state at the time of your child’s visit.

The video visit will be completed by an M Health Fairview provider, but your child does not need to be a patient of M Health Fairview to use it. We want everyone to have easy access to convenient care.

Not all patients and not all conditions are appropriate for online care. If you start a video visit for your child and we feel at any time we cannot safely provide care online, we’ll offer advice to get your child the right kind of care. And there is no charge for your child’s video visit.

Yes. For video visits, you can choose to see your child’s own provider. If your child’s provider is not available when you want your child to be seen, you may be offered options to see another provider in your desired timeframe. Search a directory of our doctors and providers here.

Yes. The child who is the subject of the video visit must be present during the video appointment with your provider in order to receive an evaluation and necessary care.

Yes. Video visits are covered the same as an in-person clinic visit. What you will be charged depends on your insurance coverage, including whether you have a copay or have met any deductibles. For answers to questions about our billing practices and insurance coverage, visit our billing and insurance page.

In a video visit, you, your child, and your child’s provider can see each other and talk directly. Your child’s provider asks questions and talks you through your child’s diagnosis and care plan during the visit. A video visit is about the same length as an in-person office visit, and it’s done securely through your mobile device or computer.

MyChart eVisits are accessed via M Health Fairview MyChart through your computer or smart device. You and your child don’t see a provider face-to-face. Instead, you complete an online questionnaire about your child’s condition and submit it. Then, a provider reviews your information and gets back to you with a diagnosis, treatment recommendations, and next steps. If you choose “Next Available Provider,” you can get a response in as little as an hour. If you select your child’s provider specifically, it will take about one business day for a response. Please note: response times may be longer on weekends or holidays.

If your child needs care right away, M Health Fairview Pediatrics offers several options:

• Start an eVisit online assessment.
• Schedule a same-day visit for your child – call 1-855-FAIRVIEW or log into MyChart to schedule.
• Schedule a same-day virtual urgent care appointment for your child.
• Visit an in-person urgent care location.
• Go to an emergency department. Find out how to decide between urgent care and emergency care.